Wednesday, I had friends over for spinach soup and, more importantly, semlor.
But the semlor were not as good as I'd hoped. The cream tasted like...refrigerator.
This led the end consumer to an important decision: time to teach the kids what to do when you pay for a less than satisfactory item - you return to the store and get your money back. No need to be rude or impolite, just state the facts and receive an apology and money back.
This is especially important when it comes to less than perfect pastries as such items are among the most disappointing experiences in the store.
ps. Yes, the guests were unhappy about the semlor too. But they were served plenty of chocolate and did not seem to suffer.