Friday, November 12, 2010

Dear Kiehl's

Dear Kiehl's,
I've been on your team. I've bought my share of CdC. I've rooted for you. I've loved your olive oil hair treaments. But your hair other hair products...we're no impressed. Dizzy from my great past experiences wih your great products, I shelled out lots of money to buy your promising Rice & wheat volumizing shampoo. The family is halfways through the bottle and we're quitting already. This is not like us. We're not picky, we don't throw stuff away like this. But your stuff made our hair weird! Now we've replaced your bottle with cheaper stuff and our hair is happy again.

You're a brand who seem to care about the environment. Wha should we do with these half empty bottles? And why are the rice and wheat products so disappointing? I bought the shampoo because it said on the bottle that it's intended for "flat, thin or lifeless hair". I can check every box there, so who are you really trying to help if this doesn't work for me?

I know other people so disappointed in this product they give it away for free! That's how I got the conditioner. But being an optimist I thought it still might work on me. It did not.

Sad, still flat, thin & lifeless greetings from
-the end consumer