Dear SAS, for years I have tried to save points for a bonus trip to New York. Last months, I had finally flown and shopped my way to a "free" ticket. I went online to book my trip. There are no seats available in all of March no matching roundtrips in April and only outbound tickets in May.
No seats? It doesn't really feel or seem like your promised "world of opportunities". It also bugs me that all the extremely content customers you showcase on your site are white adult males. I get your point in every way. You don't really care about the rest of us.
-the end consumer
ps. I was wrong! Besides the 5 (or more, they looked so alike) white adult males, there was one white female adult!