Friday, January 22, 2010

Dear J Crew

I recently purchased 3 sweaters from J Crew. 2 of them were cashmere. I liked their colors and have some kind of degenerated reflex that make me think "buy" whenever I see the word "cable knit" and "cashmere" next to each other.

However, this is what your sweaters look like after a few times wearing them. I haven't even washed it yet. How can you sell these? I have other cashmere items (not from you), they look nothing like this. Why would you want to make yourself the poster company for pilling?

I finally understand why you don't shop to Europe. You wouldn't be able to cope with our Eurostyle wrath!


- a very disappointed end consumer.

6 comments:

  1. Just this morning, Emi, I put on a 15 year old JCrew Sweater. Grey, soft wool, cable knit turtleneck. The pilling has been minimal AND it has held its shape. I was thinking that J Crew does not make things the way they used to.

    Not the case with anything made my J Crew in the past 5 years. Buttons fall off, sweaters stretch and pill, zippers bust, and t-shirts get tiny holes in random places. That slub-knit stuff is SO soft but they are using yarns that are inherently weak! The slub yarn has varying thicknesses to it including micro-thin. I sometimes wonder if they did not just decide to start buying the yarns no one else would use and just market the hell out of it.

    I will add that their customer service is excellent. You should return the sweaters. It is a sign of shorter fibers in the yarn. Cheap cashmere is notorious for terrible pilling. All cashmere will pill somewhat, but not under the circumstances you are describing.

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  2. AM is right - J Crew doesn't make things the way they did 10 years ago. The only J Crew I buy now is from the thrift store, if I can find it in decent shape and in my size (ie, rarely) - that way if it pills, rips, tears, runs, etc, I paid only a few bucks for it. It's a huge disappointment.

    I vote for sending them back, if you can. Is it a huge hassle?

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  3. I think it's kind of a hassle yes. But am planning a short trip to nyc in march so perhaps can bring them straight to store?

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I welcome any comment, so happy to hear from you.